Refund policy
Refund Policy
Thank you for shopping with Poro Long Drink. We want you to be happy with your purchase. If you wish to return an item, please review our refund policy below.
Returns
You have 15 days from the date you receive your order to request a return.
To be eligible for a return:
- Items must be unused, unworn, and in original packaging.
- You must provide the receipt or proof of purchase.
- Returns are accepted only from customers in the United Kingdom for products purchased directly from our online store.
To start a return, contact us at info@porolongdrink.com with your order details. Returned items should be sent to:
Longdrink 52 Ltd
93 Nightingale Lane
London, SW12 8NX
United Kingdom
Please wait for our return shipping label and instructions before sending your package. Returns sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately at info@porolongdrink.com if your product is damaged, defective, or incorrect so we can resolve it quickly.
Non-Returnable Items
We only accept returns of products that we sell—cans of Poro Long Drink purchased through our online store. Please note we do not accept returns for any other types of items. If you have questions, feel free to contact us at info@porolongdrink.com.
Refunds
After receiving and inspecting your return, we will notify you if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that bank processing times may vary.
If you have questions about your refund, contact info@porolongdrink.com.
